Banyan Hills Technologies UX Internship

What did I learn over the 12-week internship?

Summer 20' Internship

Overview

12 enriching weeks, 1 Inclusive KPI project, 1 Inclusive mobile application development

During Summer 2020, I worked full time as a UX Design Intern where I was responsible for coordinating and conducting customer research, developing designs, and prototypes of KPI and mobile applications.

 

I had an incredible opportunity to work on multiple projects across public and private sectors with clients including M&M Systems and AT&T as well as co-lead a project which involved designing illustrations for the company. 

Role: UX Design Intern

When: 12 Weeks, Summer 20'

Methods and Tools: Interviews, Competitive Analysis, Figma and Principle

Practices: Design System, Design Tools, Product Thinking, Customer Interaction

Due to the confidentiality of this project, I cannot present the visuals or elaborate how does the product work. If you are interested in learning more about this project, feel free to email me at savanis1@umbc.edu

Project Brief

Inclusive design for KPI

My process started with understanding the user base who will be benefited from mobile applications to assist the device details. My steps involved collaborating with the Marketing Head and Sr. UX Designer in order to gain more information about the problem at hand. The low fidelity and high fidelity wireframes were built around the priority issues. 

Timeline

WEEK 1: TRAINING AND ONBOARDING

WEEK 2: USER RESEARCH

WEEK 3-5: INTRODUCTION TO PROJECTS

WEEK 6-12: MAIN PROJECTS

Design Camp

User Research

New Project Experience

In product messaging

Company Culture

Design Tools

Workflow

Interviews

Competitive Analysis

Discovery

Iteration

Finalise

Exploration

Refinement

Finalization

Deliverables

Max length journey mapping

Client requirement and user research

Experience prototyping

Navigation bar study

Device and product analysis

Directly reached 5+ clients

User study and survey

Partnering with the industry level clients that use smart products on every basis

In order to conduct user research and participatory design process, I partnered with few clients that use smart devices on a large scale. It was important to understand their perspective while designing the mobile application. I conducted a user study that followed a quick survey to understand the unique constraints. 

What are user's seeking?

33%

Quick

"I would like to experience the device data on a mobile app which would enable me to monitor the information."

46%

Purposeful

"It would be good if I can look at my device anywhere seating in the house."

15%

Social

"If I could control my product and make changes according to my wish."

Insights

People-wise problems

No access to resources

As resources were lacking on the page, we tried implementing more options including a notification icon.

Product-wise problems

Absence of notification icon

The graph and data structure was designed in a scattered pattern. Responsive designs were lacking.

Lack of responsive design

The graph and data structure was designed in a scattered pattern. Responsive designs were lacking.

According to customer experience, there are two people-wise major problems existed in the current onboarding and Key-Performance Indicator.

Lack of customization

Customers could not customize the options according to their choice. Customization option was only available for admins.

Comparing through the original platform, I found some problems that existed in Key-Performance Indicator and the main connecting platform.

Need of mobile application

As company platform is used by many companies, there was a need for mobile application development in order to seek data quickly and avoid time consumption.

Illustrative images

In order to make the platform responsive, there was a need for designing illustrative images to make customers imagine what they are interacting with. 

Design Guidelines

Scoping and defining the project

Inclusive and personal

To make sure that the user is able to interact with the KPI and easy to learn about the device features

Less is more

To reduce cognitive load and make more intuitive interactions. 

From my research, I created a set of guidelines and customer promises to help define and guide the experience I create. 

Instill confidence

To provide clear feedback on progress and data of goals. Create a balance between data that is fetched on regular basis. 

Leverage the connection

To add delight, and fun to the experience. 

Solutions

For new users, designing a mobile application was jumping into a blank page

To help new users get started with the tool more easily, I added a New Project Modal assisting them to preset the settings of the new projects. After iterations based on the feedback received from the weekly design critiques, I simplified the modal and moved some of the content into an Onboarding Guided Tour on the blank page.

For return users, refining current modular section of KPI to responsive  location tabs at right place

To make sure the product is delivering information effectively, I recategorized the current platform and introduced two tab components, popover and guided tour. Through studying the design systems of other companies, I established a guideline to indicate the interruptive level and contextual level, for each type of component.

To avoid the potential component collision, I also prototyped the interaction for each component. As I prototyped it with the product interfaces, I can't show the interaction publicly. As mentioned earlier, if you are interested in learning more about this project, feel free to contact me.

Prototype

Web page- Key Performance Indicator

Operations page

Sub-navigation bar  for location tab

Mobile Application Development

Our design team decided to add an important feature of weekly schedule to monitor device support on everyday basic. This gave an overview of data that helps user to keep devices active. 

Side Project

IoT Illustration Challenge

My manager gave a IoT Illustrative Challenge to demonstrate how customer will user IoT mobile application which the data is connected to the Canopy platform. Following is my imagination. I presented my solution using Illustrator software.

Reflections

Design is a learning process

Knowing what I don't know

From the regular critiques and communication, I realized that design is a learning process in a way that designers exchange experience and learn from each other. It's not a "senior vs. junior" or "teacher vs student" relationship.

Earlier in the internship, the biggest problem for me to improve was that I don't know what I don't know. Now, after 12 weeks, I think I have a clear sense of what should I learn, which skills should I focus on, what good looks like. I'm sure that after the internship ends, I will go back to school with a strong purpose and a solid plan for improvement.

Takeaways

How did it go?

Shout out to my manager, mentor, and team. I had the opportunity to learn from and collaborate with brilliant minds. Under the guidance of my manager and mentor, I ramped up on a completely new set of design guidelines and processes for the KPI and inclusive design, and also learned how to scope a project and conduct user studies.

Designing KPI and mobile application for IoT products pushed me think about many different facets of user experience such as product delivery, user expectations and requirement, environment design and hardware design. Due to COVID-19, my internship was remote, but still I got to learn how to design with a broader and more deliberate sense of empathy,.

If you would like to learn more details about my experience, feel free to contact me savanis1@umbc.edu

Are you a design geek, a pretzel lover, a movie buff or a foodie who likes trying out new cuisines? If yay, do get in touch! ✨

© 2020 with 🥨 Savani Shrotri